Terms of service

Terms of Service

Last updated: 18 August 2026

Welcome to Kiihgoub.

These Terms of Service ("Terms") govern your use of kiihgoub.store (the "Website") and any purchases you make through the Website.

Throughout these Terms, "Kiihgoub", "we", "us" and "our" refer to the operator of kiihgoub.store. "You" and "your" refer to any person accessing the Website or purchasing products from us.

Please read these Terms carefully before using our Website or placing an order.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. About Us

Trading name: Kiihgoub
Website: kiihgoub.store
Email: help@kiihgoub.store

If you have any questions regarding these Terms, an order or our products, please contact us using the email address above.

Where UK law requires additional business identification or address information to be provided, this information will be made available on the Website and/or during the ordering process.

2. Application of These Terms

These Terms apply to your use of our Website and to contracts for products purchased through our Website.

By placing an order, you confirm that you have had an opportunity to review these Terms before entering into the contract.

If you do not agree with these Terms, you should not place an order through the Website.

3. Eligibility

You must have the legal capacity to enter into a binding contract to purchase products from us.

If you are purchasing on behalf of a business or another organisation, you confirm that you have authority to act on its behalf.

Consumer rights described in these Terms apply where you are acting as a consumer within the meaning of applicable UK law.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications and other information displayed on the Website are accurate.

Images are intended to provide a reasonable representation of our products. Colours may appear slightly different depending on your device, screen settings, lighting and other factors.

Any measurements provided should be considered together with the relevant product information and sizing guidance.

Nothing in this section limits your statutory rights where goods are not as described, are not of satisfactory quality or are not fit for purpose.

5. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve that product.

If a product becomes unavailable after you place an order, we will contact you and, where we cannot fulfil the order, cancel the affected item and refund any amount you have paid for it.

6. Prices

Prices displayed on the Website are shown in pounds sterling (GBP/£) unless otherwise stated.

The total price payable, including applicable taxes and delivery charges, will be displayed or calculated as required before you place your order.

Delivery charges, where applicable, will be disclosed before the order is submitted.

We may change prices displayed on the Website at any time. Any change will not affect an order for which a binding contract has already been formed, except where permitted by law or agreed with you.

7. Pricing Errors

We take reasonable care to ensure that prices displayed on our Website are correct.

If we discover an obvious pricing or description error before a contract has been formed, we may correct the error and give you the opportunity to place an order using the correct information.

Where a contract has already been formed, we will deal with any pricing error in accordance with applicable law and will not rely on this provision to impose an unfair or unexpected price change.

8. Placing an Order

When placing an order, you will be given an opportunity to review the information you have entered and correct errors before submitting the order.

Before completing your purchase, you will be shown relevant information concerning your products, total price, applicable delivery charges and available payment methods.

By activating the final payment or order button, you acknowledge that placing the order creates an obligation to pay where the Website clearly indicates this.

9. Order Confirmation and Formation of Contract

After you place an order, we will send an electronic acknowledgement or confirmation to the email address you provided.

The point at which a legally binding contract is formed will be communicated through our ordering process and order confirmation.

If we cannot accept your order, we will inform you and will not charge you for products we cannot supply, or will refund any payment already collected for those products.

We reserve the right to refuse an order where there is a lawful and reasonable basis to do so, including suspected fraud, inability to obtain payment authorisation or product unavailability.

10. Payment

Available payment methods will be displayed during checkout.

You agree to provide current, complete and accurate billing and payment information.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment processing may be provided by third-party payment service providers and may be subject to their applicable terms and security procedures.

We will not impose optional additional payments without your express consent where such consent is required by law.

11. Delivery

We deliver orders in accordance with the delivery options displayed on our Website.

Available delivery methods, applicable charges and estimated delivery periods will be presented during the ordering process or in our Shipping Policy.

Delivery estimates are estimates unless we expressly agree to a specific binding delivery date.

Where applicable, goods will be delivered within the period agreed with you or otherwise within the period required by UK law.

Please ensure that your delivery information is accurate and complete.

12. Delivery Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control.

If a material delay occurs, we will take reasonable steps to inform you where appropriate.

Nothing in these Terms limits any right you may have to cancel an order or obtain a refund where goods are not delivered within an agreed or legally required period.

13. Risk and Ownership

Responsibility for the goods will pass to you in accordance with applicable consumer law, generally when the goods come into the physical possession of you or a person identified by you to receive them, subject to any applicable statutory rules concerning carriers chosen independently by the consumer.

Ownership of the goods will pass as provided by the applicable contract and law.

14. Right to Cancel

Consumers purchasing online may have a statutory right to cancel their contract without giving a reason.

For most eligible goods, you normally have 14 days after receiving the goods to tell us that you wish to cancel.

Different rules and statutory exceptions may apply to certain types of goods.

For complete instructions concerning cancellations and returns, please review our Return & Refund Policy.

Nothing in these Terms restricts your statutory cancellation rights.

15. Returns After Cancellation

Where you exercise a statutory right to cancel, goods must normally be returned within the period required by applicable law.

You may be responsible for the direct cost of returning goods following a change-of-mind cancellation where we have informed you of that responsibility as required by law.

Different rules apply where goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract.

Please contact:

help@kiihgoub.store

before sending a return so that we can provide the appropriate return instructions.

16. Refunds

Where you are legally entitled to a refund, we will issue it in accordance with applicable UK consumer law.

For statutory cancellation of an eligible distance contract, this may include reimbursement of the price paid and the applicable standard outbound delivery charge.

If you selected a more expensive delivery method than the least expensive standard delivery method offered, we are not required to refund the additional delivery cost where the law permits.

Please refer to our Return & Refund Policy for further details.

17. Faulty or Misdescribed Products

Under UK consumer law, goods supplied to consumers must meet applicable statutory standards.

Among other requirements, goods must generally be:

of satisfactory quality;
fit for purpose; and
as described.

If a product does not conform to the contract, you may have statutory rights to remedies including, depending on the circumstances, rejection and refund, repair, replacement or price reduction.

These statutory rights cannot be excluded by these Terms.

18. Promotions and Discount Codes

We may occasionally offer promotions, discounts or promotional codes.

Specific promotions may have additional conditions, such as eligibility requirements, expiry dates or restrictions on particular products.

Any material conditions will be communicated clearly in connection with the relevant promotion.

Promotions will not affect your statutory consumer rights.

We may refuse or cancel the use of a promotional code where it has been obtained or used fraudulently or contrary to clearly disclosed promotional conditions.

19. Intellectual Property

Unless otherwise stated, the Website and its original content, including branding, text, graphics, logos, page designs and other materials owned by Kiihgoub are protected by applicable intellectual property laws.

You may access and use the Website for personal and lawful purposes.

You must not reproduce, distribute, commercially exploit or otherwise use our protected content without permission except where such use is permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

20. Acceptable Use

You must not use our Website:

for unlawful or fraudulent purposes;
to transmit malicious software or harmful code;
to attempt unauthorised access to our systems or accounts;
to interfere with the security or proper operation of the Website;
to infringe intellectual property or other legal rights;
to submit deliberately false or fraudulent information; or
for conduct prohibited by applicable law.

We may take reasonable and proportionate steps to protect the Website, our customers and our business against unlawful or abusive activity.

21. Reviews and User Content

If the Website allows you to submit reviews, photographs, comments or other content, you must ensure that the content is lawful and that you have the right to submit it.

Reviews must reflect genuine experiences and must not be fake, misleading or submitted in exchange for undisclosed incentives where doing so would breach applicable law.

We will not knowingly publish or commission fake consumer reviews.

We may moderate or remove content where reasonably necessary because it is unlawful, fraudulent, abusive, infringes another person's rights or breaches clearly disclosed moderation rules.

22. Third-Party Services

Our Website may use or link to third-party services, including payment processors, delivery providers and technology platforms.

We are not responsible for independent websites merely because our Website contains a link to them.

However, nothing in this section excludes responsibility that Kiihgoub has under applicable law for performing its own obligations to you.

23. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted availability.

We may temporarily suspend access for maintenance, security updates, technical problems or other reasonable operational purposes.

Any such suspension will not affect rights you have under an existing consumer contract.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

death or personal injury caused by negligence where liability cannot legally be excluded;
fraud or fraudulent misrepresentation;
breach of statutory consumer rights;
faulty or misdescribed goods where liability cannot legally be excluded; or
any other liability that cannot legally be excluded or restricted.

For consumers, we are responsible for losses that are a foreseeable consequence of our breach of the contract or failure to use reasonable care and skill, subject to applicable law.

We are generally not responsible to consumers for losses arising solely from business or commercial use where the purchase was made as a consumer purchase, to the extent permitted by law.

25. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law.

Where such an event materially affects our ability to fulfil an order, we will take reasonable steps to minimise the impact.

Your statutory rights, including any applicable rights relating to delayed or failed delivery, remain unaffected.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, services or applicable law.

The Terms applicable to a particular purchase will generally be those made available to you when you placed that order.

We will not retrospectively make material changes to an existing consumer contract in a manner that would be unfair or contrary to applicable law.

The latest version will be displayed on the Website together with its revision date.

27. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for information about how personal information is collected, used, stored and otherwise processed.

28. Complaints

If you have a complaint concerning a product, order or our service, please contact:

Email: help@kiihgoub.store

Please include your order number and relevant details so that we can investigate your complaint.

We will make reasonable efforts to resolve complaints fairly and promptly.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated in accordance with applicable law.

The remaining provisions will continue to apply to the extent legally possible.

30. No Waiver

If we delay exercising a right or remedy available to us, this does not necessarily mean that we have waived that right or remedy.

Similarly, nothing in this provision limits rights or remedies available to consumers under applicable law.

31. Third-Party Rights

Unless expressly provided otherwise or required by law, these Terms are between you and Kiihgoub and are not intended to give contractual rights to other persons.

32. Governing Law and Jurisdiction

These Terms and contracts between you and Kiihgoub are governed by applicable UK law.

If you are a consumer, nothing in these Terms deprives you of mandatory protections available under the law applicable to you.

Any provision concerning jurisdiction will operate subject to the mandatory rights consumers have to bring or defend proceedings in the courts available to them under applicable law.

33. Consumer Protection

These Terms are intended to operate consistently with applicable UK consumer protection legislation, including, where relevant:

Consumer Rights Act 2015;
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
Digital Markets, Competition and Consumers Act 2024; and
other applicable UK legislation and regulations governing online commerce and consumer contracts.

If these Terms conflict with a mandatory statutory consumer right, the statutory right will prevail.

34. Contact Information

Questions regarding these Terms of Service may be sent to:

Kiihgoub
Website: kiihgoub.store
Email: help@kiihgoub.store

Kiihgoub – Casual Essentials