Shipping policy

Shipping Policy

Last updated: 18 August 2026

Thank you for shopping with Kiihgoub. This Shipping Policy explains our delivery options, estimated delivery times and other important information relating to the shipment of orders placed through kiihgoub.store.

1. Delivery Options

We currently offer the following delivery options:

Express Shipping

Estimated delivery time: 5–8 business days
Cost: Paid shipping

The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.

Free Standard Shipping

Estimated delivery time: 5–12 business days
Cost: Free

Standard Shipping is available at no additional delivery charge where shown at checkout.

2. Business Days

Business days are Monday to Friday, excluding UK public and bank holidays.

Delivery estimates are expressed in business days unless otherwise stated.

3. Order Processing

Orders may require processing before dispatch.

Once your order has been processed and dispatched, you may receive a shipping confirmation containing available tracking information.

Any processing information applicable to your order will be communicated during checkout, in your order confirmation or through subsequent order updates.

4. Estimated Delivery Times

Our estimated delivery times are:

  • Express Shipping: 5–8 business days

  • Free Standard Shipping: 5–12 business days

These are estimated delivery periods and may occasionally be affected by circumstances outside our reasonable control.

Where UK consumer law gives you rights because an order has not been delivered within an agreed or legally required period, those rights remain unaffected.

5. Delivery Charges

Free Standard Shipping is provided free of charge where available.

Express Shipping is a paid delivery service. The exact delivery charge will be displayed at checkout before you place your order.

We will not add undisclosed mandatory delivery charges after you have submitted your order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your:

  • full name;

  • street address;

  • house or flat number;

  • town or city;

  • postcode; and

  • other relevant delivery information.

If you notice an error after placing your order, contact us as soon as possible at help@kiihgoub.store.

We cannot guarantee that an address can be changed once an order has been dispatched.

7. Order Tracking

Where tracking is available, tracking information will be provided after dispatch.

Please allow time for the carrier's tracking system to update after receiving your tracking details.

8. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as carrier disruption, severe weather, public holidays, customs procedures where applicable or other events outside our reasonable control.

Where we become aware of a significant delay, we will take reasonable steps to provide appropriate information and assistance.

Nothing in this policy limits your statutory rights concerning delayed delivery.

9. Failed Delivery

If a delivery attempt is unsuccessful, the carrier may:

  • attempt delivery again;

  • leave instructions for redelivery;

  • deliver the parcel to an appropriate collection point; or

  • return the parcel to the sender.

Please follow any instructions provided by the carrier.

If your order is returned to us, contact help@kiihgoub.store for assistance.

10. Lost Parcels

If your tracking information indicates an unusual delay or you believe your parcel has been lost, please contact us at help@kiihgoub.store.

We will review the order and, where appropriate, investigate the shipment with the relevant delivery provider.

Your statutory rights remain unaffected.

11. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

  • your order number;

  • a description of the issue; and

  • photographs of the product and packaging, where possible.

Contact us at help@kiihgoub.store.

Damage during delivery does not remove or limit your statutory rights concerning goods that do not conform to the contract.

12. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, please contact:

help@kiihgoub.store

Please provide your order number and details of the affected item so that we can investigate and provide an appropriate solution.

13. Risk During Delivery

Where applicable under UK consumer law, goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them, subject to statutory rules concerning carriers independently commissioned by the consumer.

14. Returns

Delivery and returns are governed separately.

For information about cancelling an order after purchase, returning products, faulty goods and obtaining refunds, please review our Return & Refund Policy.

Your statutory consumer rights remain unaffected.

15. Contact Us

If you have questions about shipping, tracking or delivery, please contact:

Kiihgoub
Website: kiihgoub.store
Email: help@kiihgoub.store

For faster assistance with an existing order, please include your order number in your message.

Kiihgoub – Casual Essentials